Please contact us directly as we cannot currently process on-line orders from United States
Interpretation In these conditions the following words and expressions shall have the following meanings:
Application Of Terms The Contract shall be on these conditions to the exclusion of all other terms and conditions.
Representations The Company makes no representation as to the fitness of purpose or suitability of any Goods sold for any purposes whatsoever. The Customer acknowledges that neither the Company nor its employees have professional or medical qualifications to advise as to the fitness for purpose or suitability. The Customer acknowledges that goods have been selected and ordered by the Customer using his own skill and judgement.
Quotations Each order or acceptance of a quotation for Goods by the Customer from the Company shall be deemed to be an offer by the Customer to purchase Goods subject to these conditions and no order placed by the Customer shall be deemed to be accepted by the Company until a written acknowledgement of order is issued by the Company or the Company delivers the Goods to the Customer. The Company reserves the right to alter any specification or any Goods and to withdraw the availability of any Goods without notification.
Description The quantity and description of the Goods shall be as set out in the Company’s quotation or acknowledgement of order. All samples, drawings, descriptive matter, specifications and advertising issued by the Company and any descriptions or illustrations contained in the Company’s literature are issued for the sole purpose of giving an approximate idea of the Goods described to them. They shall not form part of the Contract.
Risk/Title The Goods are at the risk of the Customer from the time of delivery. Ownership of the Goods shall not pass to the Customer until the Company has received in full (in cash or cleared funds) all sums due to it in respect of the Goods. Until owership of the Goods has passed to the Customer, the Customer shall (a) hold the Goods on a fiduciary basis as the Company’s bailee; (b) store the Goods (at no extra cost to the Company) separately from all other Goods of the Customer or other third party in such a way that they remain readily identifiable as the Company’s property; (c) not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods (d) maintain the Goods in satisfactory condition.
Delivery Delivery to the UK only and is free for all orders of £50 and above. Delivery will be charged at £5.50 for all orders under £50. Delivery is to suitable ground floor reception or stores areas and any delivery dates and times specified by the Company are approximate.
Cancellation No cancellation, suspension or variation by the Customer of any order submitted to the Company shall be valid unless the Customer gives written notice of the amendment to the Company. The Company reserves the right to levy a cancellation or amendment charge as a condition of the Contract.
Returns Goods should not be returned without prior discussion with the Company. A Goods Return Authorisation must be obtained from our Sales Administration. Returned Goods must display the relevant Returned Goods Authorisation (RGA) number. This number must appear on the outside packaging or be referenced on the accompanying documentation. If incorrect Goods are dispatched against a correct Customer purchase order, the Goods should be returned in the original packaging. The Company will arrange collection of the Goods and will dispatch the correct items as quickly as possible. Goods correctly dispatched but incorrectly ordered by the Customer should be returned carriage paid and provided the Goods are received back in as new condition and within 14 days of the original dispatch, a credit note will be issued. Goods received damaged in transit should only be returned after discussion with the Company. Notification of damage must be within 3 days of delivery for a claim to remain valid. Return of special purchase items, consumables or software will not be accepted unless faulty.
Price and Payment The price to be paid by the Customer shall be the sum(s) shown by the Company’s invoice(s). This shall be based on the sum quoted to the Customer, but in any event the Company reserves the right to amend the price of the Goods at any time without notice. For account customers, payment of the price and VAT shall be due within 30 days of the date of the Company’s invoice unless a different time for payment is specifically agreed between the parties in writing. Late payment may result in interest charges being incurred and suspension of credit facilities. Customers without credit accounts are required to tender full payment with their order for Goods. Payments are accepted by cheque, Visa, MasterCard or debit card.